Refund policy

Return and Refund Policy — Belvere Scent
At Belvere Scent, we take immense pride in crafting premium fragrances to deliver an exceptional olfactory experience. Due to the personal and hygienic nature of our products, perfumes fall under the Non-Returnable category.
However, your satisfaction and trust are important to us. We understand that transit mishaps can happen, and we are committed to making things right if your order arrives damaged.
1. Non-Returnable Policy
Under standard conditions, all opened or unopened perfume bottles are non-returnable and non-refundable once delivered, owing to health, safety, and hygiene standards.
We do not accept returns for change of mind or personal scent preferences.
2. Exceptions: Damaged or Defective Deliveries
We will happily replace or refund your purchase only if:
The glass perfume bottle arrived broken, cracked, or severely damaged during transit.
The spray mechanism/atomizer is defective upon initial opening.
You received the wrong product or variant.
3. Time Limit for Claims (7-Day Window)
Any claim regarding a damaged, defective, or incorrect product must be reported to us within 7 calendar days from the date of delivery.
Claims raised after 7 days will not be eligible for a return, replacement, or refund.
4. How to Initiate a Claim (Step-by-Step)
To request a replacement or refund for a damaged bottle, please follow these steps:
Take Proof: Before disposing of packaging, take clear photographs and a short video showing:
The damaged/broken bottle.
The outer shipping box with the shipping label clearly visible.
(Optional but recommended) An unboxing video recorded at the time of opening the package.
Contact Support: Send an email to [Insert Your Support Email] or message us on WhatsApp at [Insert Your WhatsApp/Phone Number] with:
Your Order ID.
A brief description of the issue.
Attached photos/videos as proof.
Verification: Our customer care team will review your claim within 24–48 hours.
5. Resolution & Refund Process
Once your claim is verified and approved under our policy guidelines:
Replacement (Recommended): We will ship a brand-new replacement bottle to your delivery address at no extra cost to you.
Refund: If you prefer a refund (or if the item is out of stock):
Prepaid Orders: The refund will be credited back to your original payment method within 5 to 7 business days.
Cash on Delivery (COD) Orders: We will ask for your bank account details or UPI ID to process an electronic transfer within 5 to 7 business days.
Note: Shipping charges (if applicable on the original order) are non-refundable.
Need Help?
If you have any questions regarding your order, feel free to reach out to our support team:
Email: akanshaenterprises75@gmail.com
Phone / WhatsApp: +917042120675
Operating Hours: [e.g., Monday – Saturday | 10:00 AM – 6:00 PM]